ChurnZap Blog

Expert insights on reducing SaaS churn, building retention strategies, and understanding the unit economics that drive sustainable growth.

Tactics & Tools

How to Reduce SaaS Churn: 10 Proven Strategies

The complete playbook for implementing retention tools and fixing the fundamentals that actually drive customer retention.

11 min read • By Alex Boyd
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Strategy & Planning

Customer Retention Strategies: The Ultimate Guide

Strategic approaches to keeping customers, improving lifetime value, and building a sustainable SaaS business through segmentation and personalization.

13 min read • By Alex Boyd
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Metrics & Economics

SaaS Unit Economics: CAC, LTV, and Profitability

Master CAC, LTV, payback period, and the metrics that determine if your SaaS business is actually sustainable and profitable.

12 min read • By Alex Boyd
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Tools & Technology

SaaS Analytics Tools for Churn & Retention

Your complete guide to analytics platforms that help you predict churn, identify at-risk customers, and take action before they leave.

19 min read • By Alex Boyd
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Tools & Comparisons

ChurnZero Pricing & Best Alternatives 2025

Complete breakdown of ChurnZero costs with side-by-side comparisons to Gainsight, Totango, Vitally, Planhat, and other top customer success platforms.

10 min read • By Alex Boyd
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Implementation & Automation

Automated Customer Retention: Complete Guide

Learn how to deploy intelligent retention offers automatically when customers are most likely to churn. Reduce churn by 15-25% without manual intervention.

11 min read • By Alex Boyd
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Analysis & Frameworks

Customer Churn Analysis: How to Understand Why Customers Leave

Learn the 6-step framework for analyzing your churn data to identify patterns, segment at-risk customers, and turn insights into action.

10 min read • By Alex Boyd
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Analysis & Frameworks

Customer Health Score: Framework & Implementation Guide

Build a data-driven health scoring system that predicts churn, triggers proactive interventions, and enables your team to prevent customers from leaving.

9 min read • By Alex Boyd
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Coming Soon

We're publishing more in-depth guides on cancellation flows, win-back campaigns, dunning management, and much more. Stay tuned.

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